Visitor
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1 Message
Payment Arrangement
I recently contacted xfinity support and got through to an agent. I asked him if I was able to extend my payment date to a further day and he said he was successful on setting it for the 29th of July this month. This information relayed to me wasn’t updated on website or the app and my account says to pay the full balance or my services will be suspended today. I have downloaded the transcript and chat logs for reference. I just want to know if what he said to me was true or did he lie because it is not reflecting online at all unless it has not updated yet.
XfinityEricB
Official Employee
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2.6K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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