Visitor
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1 Message
payment arrangement
i have been through an endless frustrating loop. i tried the app, i tried online on the website, i tried to call to talk to a human nothing.
i just want to set a simple payment arrangement. it keeps saying that "Your user role doesn't have access to manage this account's billing preferences.". There are no other users this is my account and I am the owner. I don't see options to change my role. I tried everything.
really thinking of canceling xfinity over this
EG
Expert
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113.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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248 Messages
2 months ago
I do understand the frustrations this can be causing, I will do all I can to help you get going on a payment plan. Please send a direct message to begin
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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