Visitor
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1 Message
Payment arrangement
I had originally set up a payment arrangement for a past due bill for the 5th of April. I realized that I wouldn’t get paid until the 8th so I changed the arrangement which went through but it’s now showing that if I don’t make the payment by tomorrow, April 3rd my service will be suspended. When I called the customer service line I was told the system made an error and said I missed a scheduled payment for march 31st (which I never agreed to make) and because of that there is nothing we can do to fix it. I can make the payment on the 8th but can’t have my service cut until then. Is there a way to change the date in the system as it made an error?
XfinityDena
Official Employee
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4.2K Messages
14 days ago
@user_w2po6l I am sorry to hear of this hardship. With payment arrangements, it cannot be extended beyond the original agreed upon date, and cannot be cancelled once it is set up in our system. I would be happy to take a look at the account to see if we can reduce your bill to assist you with your monthly rate.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityDena
Official Employee
•
4.2K Messages
14 days ago
@user_w2po6l Thank you for working with us to go over your billing and payment arrangement. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST.
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