Visitor
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1 Message
Payment Arrangement
Good afternoon, I spoke with your agent Prince yesterday about changing my payment arrangement to the 27th because of a financial tragedy & my funds are gone. Please hear me out, if you guys don’t this or whatever & I know my hardship doesn’t matter to you but I was told my services would not be disrupted & my date was changed and now this. I’ve already lost something already and now this. I will have to discontinue my services here and I don’t want to but if you guys cannot grant me this one request then I will have no choice but to. Again your agent prince was wonderful understanding and told me I would be okay so now I’m confused. I left a survey and all. Now I wish I would have waited or not done it because you guys always lie to me that’s so frustrating & heartbreaking considering my situation right now.
EG
Expert
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119.7K Messages
15 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3.6K Messages
15 days ago
@user_e6ghh6
Thank you for reaching out. We apologize for any inconvenience. Depending on the original payment arrangement you set up, you may not have been eligible for an additional extension. https://www.xfinity.com/support/articles/set-up-payment-arrangement
I’ll be happy to take a closer look at your account to see what happened.
To get started, please send me a direct message with your first and last name and complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
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In the "To:" line, type "Xfinity Support"
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An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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