user_ywqrot thank you for using the Xfinity Community Forums page to reach out regarding your service. If a payment arrangement is set up prior to service being removed you would have access until the arrangement deadline, however if your service has already been soft disconnected due to nonpayment the past due amount would need to be paid in order to have it restored.
EG
Expert
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113.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.9K Messages
3 months ago
user_ywqrot thank you for using the Xfinity Community Forums page to reach out regarding your service. If a payment arrangement is set up prior to service being removed you would have access until the arrangement deadline, however if your service has already been soft disconnected due to nonpayment the past due amount would need to be paid in order to have it restored.
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