Payment arrangements

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hey @user_0qz2k0 we understand life happens and we have options! A payment arrangement lets you choose a date to pay your past-due balance, so you can keep using your Xfinity services. If you're eligible, you'll see the payment plan option when you sign in at xfinity.com.

Before you start, remember:

• You may be able to pick your payment date and add a payment method later.
• You won’t be able to watch Xfinity On Demand or buy pay per view (PPV) until your payment goes through.
• If you cancel the arrangement or your payment fails, your service will be interrupted until you pay the full past-due balance.

To set up  payment arrangement: 

When you log in to your account, you might see a message about flexible payments. Follow these steps to explore your options:

1. Select Chat for options to open Xfinity Assistant.
2. Select Billing and payments.
3. Type “Explore flexible payment options."
   • If you're eligible, Xfinity Assistant will show your options.
   • If a payment arrangement is available, select it to continue.
4. Pick a payment date for your arrangement.
   • If you’re adding a payment method later, choose a date and click Submit.
   • Depending on the date you select, a scheduled payment may be needed.
     • A new tab may open. Do not close the original tab. You will need to return to it after making a payment.

Please let us know if you have any questions!