Visitor

 • 

1 Message

Tuesday, October 7th, 2025

Payment arrangements

Why is my service suspended when I made arrangements 

Oldest First
Selected Oldest First

Official Employee

 • 

2.5K Messages

3 days ago

 

user_oqnplb Hello! Thanks for using our Forums and for taking the time out of your day to contact us about your service being interrupted. Our team is here to review the account and explore all of your options to get you back online. To get started can you send me a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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