Payment Concern

Hello,

I've had a few returned payments due to an issue with my bank. I'm trying to make the payment to get my account current, but the system isn't letting me. I'd rather my service not be suspended when I have the means to make a payment now.

If there's anyone who can help, I'd appreciate it. I've tried chat, but I keep getting lied to.

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XfinityQuemekia

Official Employee

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281 Messages

15 days ago

Hello @user_88cdc5 Thanks for taking the time out of your day to reach out for support here in our Xfinity Community Forum. I completely understand how important it is to be able to process your payments when you're ready.

To confirm, are you signed in as the primary user? If so are you receiving any errors?

Are you trying to use a payment method that has been blocked? If your payment method is blocked, you will need to use an alternative method like a different credit card, a checking account.

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user_88cdc5

Visitor

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10 Messages

I am signed in with the primary user. When I try to make the payment, it says "We're unable to process this transaction for the entered amount." I know the payment method I'm trying to use isn't blocked.

(edited)

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15 days ago

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XfinityQuemekia

Official Employee

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281 Messages

To confirm, you are not using a payment method that has been blocked? Xfinity restricts payment methods after multiple returned payments (typically two or more within a six-month period).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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user_88cdc5

Visitor

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10 Messages

No, I'm trying with my credit card.

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15 days ago

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XfinityQuemekia

Official Employee

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281 Messages

@user_88cdc5 Have you tried our Automated System? You can call 800-934-6489, and follow the prompts to make a payment using a credit/debit card.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 days ago

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user_88cdc5

Visitor

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10 Messages

I think the issue is the state my account is currently in. Due to my bank's error (they stopped the payments due to the amount, it was with my checking account), the account is showing an incorrect amount. I'm just very worried at this point that my service will be suspended before I can make the payment of $346. I've tried the automated system too and it just hung up on me.

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15 days ago

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Billing

user_88cdc5

Payment Concern

XfinityQuemekia

user_88cdc5

XfinityQuemekia

user_88cdc5

XfinityQuemekia

user_88cdc5

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