Payment declined

So my card apparently keep getting declined it not my card because it has money so what the problem i remove my card and added it back to my Xfinity account but it keeps telling me the same thing I have try doing the payment on my computer and on a different phone but it keeps telling me the same thing we need the WiFi because of my kids school work do I need the problem to be fix !!

Responses

XfinityKassie

Official Employee

•

1.7K Messages

1 month ago

user_s43nfn Hello there! We appreciate you taking the time to reach out to our Xfinity Community Forums Team. I can see how it would be frustrating to have your services not working, especially when we rely on internet service for so much these days. I'm happy to help you with your account and payment today. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_s43nfn

Payment declined

XfinityKassie

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