Payment declined

Tried 3 different working payment methods, xfinity declined all 3. Im trying to pay my bill and it won't let me.

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XfinityJeffB

Official Employee

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528 Messages

11 days ago

Hello user_iam1cf, thank you for your post here in our Xfinity Community forum, we appreciate you and your time. I will be happy to assist you with your payment concerns. I understand your payment methods are being declined, what method are you using to get to the point? The website, app, calling in to the IVR?

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user_iam1cf

Visitor

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2 Messages

I tried both website and app.

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11 days ago

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XfinityKei

Official Employee

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2.6K Messages

@user_iam1cf Thanks for letting us know it's the website and app.

Are you seeing/receiving any error messages or emails after your payment is declines?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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11 days ago

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Billing

user_iam1cf

Payment declined

XfinityJeffB

user_iam1cf

XfinityKei

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