Visitor
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1 Message
Payment history and payoff
I have already visited an Xfinity store and contacted customer support through chat, but no one has been able to help me. I would like this case escalated to Executive Customer Relations or a supervisor. I need official documentation showing my device financing and payoff.
XfinityFrank
Official Employee
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2.5K Messages
8 days ago
Hello, @user_x3sqhd. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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