Payment Method Page won't load

I've been trying to update my billing info for a month.

Every time I log in to Xfinity I go to "payment methods" (https://payments.xfinity.com/methods) and it says "sorry this is taking a bit longer than we expected".

Then eventually the page loads and just says "Sorry, this isn't working right now".

How can I change my credit card? Why is the most basic part of the dashboard not working for over a month? This is absurd.

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XfinityFrank

Official Employee

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2K Messages

8 days ago

Hi there, @user_m6fpou! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble changing your payment method. We are not having any widespread issues with this part of our site. Have you tried a different browser or the app to see if that allows you to make the change? You can find directions if needed here : https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

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user_m6fpou

Visitor

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2 Messages

I've tried in FireFox and Chrome and the same thing happens. I can get a little bit further and view my current payment methods but then eventually it just give me that same error message.

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1 day ago

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XfinityAmira

Official Employee

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4.7K Messages

Thanks for trying that on your end, user_m6fpou! Let us further troubleshoot this with you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 day ago

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Billing

user_m6fpou

Payment Method Page won't load

XfinityFrank

user_m6fpou

XfinityAmira

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