Visitor
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1 Message
Payment Method Problem
My last bill I used automatic payments, I got confirmation my bill was paid but the money never left my account. I then got charged a fee for “returning the money” because the payment didn’t go through even though the money was in the account. How can I check that the same thing won’t happen with my new payment account?
XfinityJeff
Official Employee
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1.3K Messages
14 hours ago
Good morning @user_7ncsdz, and thanks for reaching out to us on the community forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with the payment, but you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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