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user_0dknz2
1st Topic

2 Messages

Saturday, November 2nd, 2024 6:38 PM

Payment methods page fails to load

I want to update one of my credit cards on file.  When I click on "

Payment methods

4 saved" I get to the page https://payments.xfinity.com/methods which shows an error:


ERROR

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue.

Question

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Updated 

18 days ago

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XfinityDemitrius

Official Employee

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1.3K Messages

19 days ago

Hey @user_0dknz2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and payment portal. I would be more than happy to offer my assistance looking into this further for you.

 

Have you attempted to clear the cache/cookies on your local device to see if you encounter the same error code/message? Alternatively, you can attempt to enter InPrivate or Incognito Mode to disable any features or add-ons that may be encountering an error?

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user_0dknz2

2 Messages

thanks, Incognito worked

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19 days ago

0

XfinityDemitrius

Official Employee

 • 

1.3K Messages

That is awesome to hear @user_0dknz2. You may need to clear the cache/cookies as there may be a conflict not allowing the web portal to be accessed. You may also be able to use the Xfinity App on your mobile device to quickly and easily access the Xfinity account, billing, and services. Was there anything more we could assist you with this afternoon to help make your experience an even better one? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_wvmvtz

1 Message

18 days ago

I've been having the same problem. Been trying for days

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XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good afternoon @user_wvmvtz, and thank you for reaching out on our Community Forums, we hope you are having a wonderful weekend! 😀 Thank you for letting us know that you are also having this problem and have been trying for days. To confirm, are you experiencing this same error when trying to make a payment online or through the XFINITY app? If you are trying on the web, have you tried an alternate web browser or clearing cache and cookies? Payments can also be made directly through our IVR system by contacting 1-800-XFINITY. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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