1 Message
Payment not accepted because it's below minimum amount
I have been trying to pay the balance of my bill for 2 days and am not able to make payment over the phone or online. I initially intended to split the payment between 2 cards. Payment of over $200 went through with no issue. I'm trying to pay the remaining portion of $8.81 but payment keeps getting declined on two cards. I contacted customer service both days and was initially informed that it may be a tech issue and to wait until today. Today, declined again; agent sent payment link through email - declined and connected to pay by phone; declined due to payment being below minimum payment.
XfinityBillie
Official Employee
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3.2K Messages
3 months ago
@user_htb4kh Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be to try to make a payment and have it get declined. I'm happy to look into this further on our end. To get started, please send us a DM to Xfinity Support with your full name and address to get started.
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scvil
Visitor
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2 Messages
1 month ago
Having the same issue, called many many times they give me the run around with no solution. Very frustrating!
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J-Dub
1 Message
19 days ago
Similar issue. Not allowed to make a payment less than $9. Not an error, but before I can even proceed it says, "We’re unable to process this transaction for the entered amount."
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