Payment Plan Issue

Hello, in August I began an Internet plan including the Storm-Ready Wifi device. The total price of the device was around $250 but when creating the plan in person, it was agreed to set up a $7 monthly charge added to my regular plan to pay the total for the device over time. 

In September my statement had a total of $350 because they wanted to charge me the full remainder for the total for the WiFi device ($245). My average internet bill is around $95. I submitted a support ticket and payed the monthly portion for the internet alone ($95) until I was able to hear back from them regarding the charge which left my total for Septembers statement at $245.

After realizing I would likely never use the product, I brought it in person to return. They said to take it to the UPS store and return it via their service so I did. They told me that because it was past the 30 day period of return, they were unable to remove the charge. They suggested, however, that I can make partial payments with an amount of my choosing monthly to pay for the total over time. I was upset but I understood. 

I just received my statement for October and it says if I don’t make a minimum payment of $245 by the end of today for the device, my service will be cut off in early November. 

I’ve enjoyed the service and quality, but I simply cannot afford the charge as I am only paid once at the beginning of the month. I also find strong difficulty in consenting to pay for a product I’ve never once seen or even held outside of a packaging.   

I hope we are able to find a solution to this, otherwise I will take my business elsewhere and encourage others to not make the same mistake of choosing this service.