Visitor
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1 Message
Payment reversal
I payed my bill twelve days ago and today with no prior warning my service was suspended because the payment apparently got reversed yesterday. Why would this happen?
Visitor
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1 Message
I payed my bill twelve days ago and today with no prior warning my service was suspended because the payment apparently got reversed yesterday. Why would this happen?
EG
Expert
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113.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.9K Messages
2 months ago
user_6phs8i thank you for using the Xfinity Community Forums page to reach out regarding your payment reversal. Maintaining active service is extremely important in the digital world we all reside, so I would be happy to take a closer look into what exactly is going on with your own.
To answer your question, a number of factors can result in a reversal of payment, but I would like to see firsthand what your account reflects before making any assumptions. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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