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user_2pjvtw
1st Topic

Visitor

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1 Message

Saturday, August 2nd, 2025

Payment

I made a payment last week to have my services restored restored and now it’s off again saying I need to pay 

Question

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Updated 

2 months ago

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EG

Expert

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113.9K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBenjaminM

Official Employee

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2.5K Messages

2 months ago

 

user_2pjvtw Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how tos end a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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