Peacock reward

user_q24dfo I would be reaching out if I were having this problem too. We are happy to assist you. I presume based off your post that you have not already tried or claimed your Peacock Rewards in the past under a different email address. If this is the case please try to sign in with your different email used in the past, should this not be the case please send us your full name and complete address in a direct message:

Here is a great step by step process on how to send us a direct message. 

  Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

 • Press Enter to send it

Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e