1 Message
Pending Payment
I pay my bill on the 3rd of each month based on my payday. I made a payment March 3rd, it's showing pending in my account today. The automated system shows I now have a new past due bill that needs to be paid before service restored. I work from home and have been unable to work today due to this issue. I need my services restored immediately and I cannot get a live agent on the phone.
XfinityThomasB
Official Employee
•
1.8K Messages
2 months ago
user_o54iks
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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