Greetings, @user_9b5seu1 I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upcoming payment. You have definitely come to the right place for assistance.
If you have a scheduled payment that was designated as a payment arrangement or "Promise To Pay" online when you scheduled it, and the payment covers your entire past-due balance, as of September 28, that should prevent your services from being suspended. Please be aware, if you have a new bill scheduled to go out before September 28 and your account currently has a past due balance, that past due balance will increase once the new bill goes out.
If you are not entirely sure, or would just like to confirm where things stand, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Hello @user_9b5seu, thank you for taking the time to leave a post. Did you have a payment arrangement or a scheduled payment set up? Please note that if your account is past due, a scheduled payment will not prevent service interruption. I’ve attached an article with more information about setting up a payment arrangement.
XfinityJamesC
Official Employee
•
2.5K Messages
15 days ago
Greetings, @user_9b5seu1 I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upcoming payment. You have definitely come to the right place for assistance.
If you have a scheduled payment that was designated as a payment arrangement or "Promise To Pay" online when you scheduled it, and the payment covers your entire past-due balance, as of September 28, that should prevent your services from being suspended. Please be aware, if you have a new bill scheduled to go out before September 28 and your account currently has a past due balance, that past due balance will increase once the new bill goes out.
If you are not entirely sure, or would just like to confirm where things stand, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
XfinityMarshante
Official Employee
•
568 Messages
12 days ago
Hello @user_9b5seu, thank you for taking the time to leave a post. Did you have a payment arrangement or a scheduled payment set up? Please note that if your account is past due, a scheduled payment will not prevent service interruption. I’ve attached an article with more information about setting up a payment arrangement.
0
0