Visitor
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1 Message
Phone call
I’ve been on hold over an hour. I would just like to cancel my services. I can’t afford to be on hold this long. Any help would be appreciated. Thank you
Visitor
•
1 Message
I’ve been on hold over an hour. I would just like to cancel my services. I can’t afford to be on hold this long. Any help would be appreciated. Thank you
XfinityMarcus
Official Employee
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1.9K Messages
12 days ago
user_x2lhr6 thank you for using the Xfinity Community Forums page to reach out today. I understand the importance of getting connected to someone in order to process account related changes. I would be happy to assist you in doing so on my end, and you won't have to worry about hold times. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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