Visitor
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1 Message
Phone package delivery problem
The date of the order was July 16/2026 and I still haven't received the package. I don't know how you sent it. When I track it with the tracking number you provided, it says it's at the FedEx fulfillment center. I called the FedEx Center twice and couldn't get any response. So I would like to remind you that no bill charges will be made until the package arrives and I activate the phone. I also request you to track the location of the phone you sent and make sure it arrives immediately.
XfinityKei
Official Employee
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2.6K Messages
6 days ago
@user_io575p You’re in the right place for help. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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