8 Posts
Please correct amount owed on my bill
This is third time trying to get xfinity to fix the amount owed. I changed plans and new bill should be $50 not $75 like it’s showing . Can someone correct that ?
8 Posts
This is third time trying to get xfinity to fix the amount owed. I changed plans and new bill should be $50 not $75 like it’s showing . Can someone correct that ?
EG
Expert
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117.4K Posts
3 months ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.3K Posts
3 months ago
@user_060tse I can help you with your bill concerns please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityThomasD
Official Employee
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1.8K Posts
2 months ago
Thanks again for the time spent reviewing your billing with us. Looks like the system did process the plan change and prorations correctly, though it hasn't had a chance to update on the customer side yet. We should be good to go, but please feel free to create a new post if anything comes up in the future.
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