Visitor
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1 Message
Price doesn't match service bought!!!!
Bought like 10 years ago and I get price increased but honestly I'm paying for performance internet for 70+ which is the same as 1Gb plan but I'm only getting 300mpbs max. Also I don't know what plan I'm paying for TV it says digital preferred but I'm not seeing that in any of the plans you guys have it'd be nice if you can clarify how much that is as well In case I'm over paying for that
XfinityJoe
Official Employee
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1K Messages
7 days ago
Good morning @user_7poo2z thank you for being a long-time loyal customer. We would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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