Price Hike

Looked at my email today to find my service price had nearly doubled for the next billing cycle. Looked into other plans and everything is insanely expensive. This is ridiculous, especially with the number of times my internet went down for hours or longer over the past 6 months. Support has been absolutely atrocious and the “billing” assistant can’t even show why my bill increased.

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XfinityCarolyn

Official Employee

•

432 Messages

4 hours ago

@user_x85r45 I completely understand your frustration. Seeing your bill nearly double is concerning, and having experienced multiple service interruptions can be disappointing. I would like the opportunity to review your account, determine exactly what drove the increase, and see whether there are any plans, promotions, or adjustments available. Please send us a direct message with your full name and address. Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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Billing

user_x85r45

Price Hike

XfinityCarolyn

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