Price increase is DOUBLE MY RATE?

@user_6ddrey

Thanks for reaching out to us,  a lot of times if you're already in a discounted promotional rate. You may not be available to receive any new discounted offers until your promotional discount ends. Which then you can always jump on our self-service tool https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service to see what new available offers are available for to make changes or upgrades to your services.

@XfinityOrlandoM​ Thank you for your reply. Unfortunately, your idea is unacceptable.

In the past I have negotiated better rates on a new contract before my current contract expired. If I did what you suggested, this would be the first time I was required to wait before starting another one.

By waiting I would have to pay full price for a month or two, assuming there was a better contract rate available from you that was low enough to interest me. Your current prices are far too high. I see many others have also complained about them. Weirdly, If I go online and say I am moving to my home as a new customer, the rates advertised are very low. Not the ones current customers are asked to pay.

To come to the point, I will not wait as you asked. It's up to you to retain me as a customer, not for me to ask for a favor. I think the person I was in a chat with was only toying with me as I explained in detail the alternatives I had available and also said what I wanted and no serious offers were made to me. Frankly, I have always liked Comcast in spite of the things others sometimes write. Until now I have never had a single problem and I am a Platinum Customer.

I want Internet Only, No Local TV as your fees are far too expensive now. Not negotiable.  Internet speeds same or higher than today. A little lower is OK if prices are also lower, not gimmicky. I am at 500mbps and am happy at that speed. 300mbps is acceptable if the price is very low. 1gbps is also fine if the price is not through the roof as you are asking now.

Whoever came up with the current price schedule, along with the top management who approved it, really made a mess of things. I refuse to believe any story about rising costs make this a necessity. It seems more about taking advantage of people who have no reasonable alternative.

Thank you but as I wrote, I always renew at a better rate than what was initially given and the contract is what I always assumed gave me the lower rate. No install from you ever unless it was so long ago that there is no point to discuss it today. If I got a promotional rate, that was on you and not something I feel I need to work around to make it better for you. For as long as I have been with Comcast, I never took your default rate.

This is the first time your back room people blew me off.

What can I expect from doing a PM to Xfinity Support? Another run around or a good faith effort to give me a better rate if I lock in for a number of years? And by 'better' I do not mean $5 less than the very high new rates you are advertising. If I PM and get toyed with again, then I will go with my fiber alternative and only come back if there is a problem there. I would prefer to keep things as they are and simply move on from here. It's starting to look like renegotiation is only some kind of a game you think you know enough tricks to win at.

@user_6ddrey

 We understand ,

We are a team of corporate escalation that's efforts so we're gladly to look into your account to see what promotional offers may be available for you.

if you could send me a direct message, that way I can look at your account and see what offers we have available.

I can't promise anything as I'd have to look at your account and see what options come up for existing customers on promotional rates.

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_4svxk3 Thank you for taking the time to reach out to us here on our Xfinity Community Forums. I understand how important it is to keep bills within a budget. With a family of 5 I keep a close eye on mine to catch any increases as well. It sounds like you may have had a promotional rate that expired. On page three of your billing statement, under Regular Monthly Charges, you'll see any promotional information in green, including when that rate expires. You can easily locate your billing statements in our fantastic Xfinity app, which I love because all of your self service options are right there at your fingertips!

I would absolutely love the opportunity to help you review your account and help to right fit you to an amazing package that will meet your current needs. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it