Price Increase

In July I signed up for the 5-year guarantee for $55 a month with 1100. 

I received an email that my price will be $220.00. 

Yes, I had to have someone install it, so that's $100 that I expected to pay. That takes the bill down to $120.00 a month, which is over double of what I was quoted and signed up for. 

I chatted with an agent last week about this, and he said he guaranteed my price would be $65.00 per month (since I was sucked into buying a phone, which was $10.?? a month)

Are these chat agents jokesters? When contacting chat on July 23rd, 2025, to ask how long installers work until, as my installer was late, the agent, Clara, said Mark A. he fell from the pole, hurt his head and back, and was at the ER. I rescheduled the install for the following day. Kai showed up and I asked him how Mark A was doing after the fall, as I was extremely concerned. He heard nothing about this, and there wasn't a Mark A. who works there as an installer. NOT FUNNY, CLARA! 

Last Sunday, July 27th, 2025, I chatted with someone named Nupur, and this is how the conversation went: