Promised credit never received

On 10/22/25 I called Xfinity to put my account on seasonal hold. At this time I was offered a promotional price for my same service and all my same channels. I asked if there would be any changes to my channels or Netflix and Peacock and I was assured I would still have everything including Netflix and Peacock. I asked if I could keep my Netflix and Peacock active while my account was on seasonal hold. I was told yes. I agreed and I also signed up for automatic payments. I was given false information. 
On 11/5/25 my Netflix account stopped working. I called Xfinity and was told I no longer had Netflix and Peacock and I would have to sign up for the stream saver package to continue to have them through Xfinity. I was told in order to add the package to my account that the seasonal hold had to be lifted while the package was added, and then the account would go right back on seasonal hold. I agreed and signed up for the stream saver package and verified with the representative that my account was back on seasonal hold. 
On 12/30/25 I called Xfinity after seeing the amount of 405.48 deducted from my bank account. I was told the billing amount was because my account was not on seasonal hold, it had been taken off 11/5/25 but never put back on like the representative assured me. A credit of $60 was issued during this call and I was told the remaining amount owed to me would be issued after the representative sent it over to another team. 
On 1/22/26 I saw on my online account the credit for only the $60 and on my upcoming charges I saw a credit amount for $2,305.52. I called Xfinity and spoke to Alex in billing, who transferred me to Zoya, an executive team member, who transferred me back to billing where I was promised a credit for the 58 days that I was incorrectly billed from 11/5/25-1/2/26 in the amount of $305.52. 

On 2/16/26 I called Xfinity because I did not received the credit. I was again promised a credit of $305.52 within 48 hours. Ticket [Edited: Personal Identifying Information]. I received an email 2/17/26 saying my request could not be processed.

On 2/17/26 I called Xfinity and was promised again I would receive the credit of $305.52.  I never received it. 
On 3/12/26 I called Xfinity and was promised again a credit for the 58 days my account was incorrectly billed. Ticket # [Edited: Personal Identifying Information]. I was told it was approved and I would see the credit on my account online within 7 days. The representative could not give me a dollar amount. I never received the credit. 

On 3/27/26 I called Xfinity again and spoke to Crystal. I was again promised a credit for the 58 days I was incorrectly billed, now for the amount of $341.20.  Ticket # [Edited: Personal Identifying Information] I was told I would receive the credit along with a confirmation sent to my email within 1 day. I did not receive any email or any credit. 
After over 10 hours on the phone and despite these repeated assurances, no credit has been issued. 
At this point, this is no longer a simple billing issue, it is a failure to honor multiple confirmed resolutions. 
I am requesting a full credit of $341.20 applied immediately and written confirmation that this has been completed.

If this issue is not resolved promptly, I will proceed with formal complaints through the Federal Communications Commission and the Better Business Bureau and the New Jersey Division of Consumer Affairs.

Please escalate this to Executive Customers Relations and resolve this without further delay.