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user_sp27
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Visitor

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1 Message

Wednesday, August 27th, 2025

Promo Expiring, Hoping to Extend

Hello,

I have been on a 2-year Xfinity plan at $40/month that will be ending in the next two weeks. The new price on my next bill will increase by over $60. This is a really steep jump and I am hoping to explore other options/promos with Xfinity, as I have enjoyed my experience.

Has anyone had luck with this?

Question

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Updated 

3 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

3 days ago

 

@user_sp27 Hey there. We are happy to help review your account and see what offers your household may qualify for. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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