Visitor
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1 Message
Promotion Ending Soon, Looking for Available Options
Hi, my current promotion is ending soon and my monthly bill is about to increase. I’d like to stay with Xfinity, but I’m hoping someone can help me review any available promotions or lower-cost plan options before the new rate takes effect.
I’d prefer to handle this through messaging rather than by phone. Thanks for your help.
XfinityDemetrise
Official Employee
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338 Messages
16 hours ago
Hi there @user_rpzn4d Thank you so much for reaching out about your billing concern. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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