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dacr60
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Expressive Exchange

Contributor

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49 Messages

Tuesday, April 8th, 2025 5:16 PM

Promotion Expired

Hello.  A year ago I lost the Affordable Connectivity Program and was able to receive a promotional discount on my TV and internet which has now expired.  I would appreciate any assistance you can give in looking at other available options, if any, to lower my bill.  Thank you in advance.

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Updated 

10 days ago

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XfinityMarcus

Official Employee

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1.4K Messages

10 days ago

dacr60 thank you for taking the time to reach out today via Community Forums. I would be more than happy to assist you with finding a new package option that will help your bill stay in an affordable range. Can you please send me a direct message with your full name and complete service address to get started?

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XfinityMarcus

Official Employee

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1.4K Messages

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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dacr60

Contributor

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49 Messages

@XfinityMarcus​ direct message sent

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10 days ago

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XfinityMarcus

Official Employee

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1.4K Messages

Okay perfect, we will follow up in that thread and circle back here afterwards.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

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