Visitor
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1 Message
promotion not being honored
Upgraded plans and was told I had a new Samsung watch for free with a promotion now they are not honoring the promotion and charging me for the watch. I been a loyal customer for years and this makes me want to switch to t mobile. Can't believe they lied to me and are trying to charge me for the watch I was told was free
XfinityCarolyn
Official Employee
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160 Posts
2 months ago
@user_qpxobi Thanks for reaching out to us in reference to unexpected charges concerning your mobile watch. You have reached the right person and I would be more than happy to look into it further. We definitely want to make it a better experience for you and I hope your day is going well. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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