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user_qgc63m
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Friday, November 15th, 2024 5:36 PM

Promotion period ended and i was charged double the price

I guess my promotional period ended and I am now being charged almost double my previous bill. I would like to continue with Xfinity but will need to switch services if I'm being charged this much. Is there a way to get another promotion? 

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17 days ago

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XfinityArmand

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18 days ago

Thanks so much for taking the time to reach out to Xfinity Support @user_qgc63m!  We are so glad to hear from you and want to help in any way that we can to address your account billing concerns.  No worries!  You have reached out to the right team to get things squared away.  So that we can get started, please feel free to shoot us a private message with your details, and we can get the ball rolling for you.  

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@XfinityArmand​ @user_qgc63m 

Thanks so much for taking the time to reach out to Xfinity Support @user_qgc63m!  We are so glad to hear from you and want to help in any way that we can to address your account billing concerns.  No worries!  You have reached out to the right team to get things squared away.  So that we can get started, please feel free to shoot us a private message with your details, and we can get the ball rolling for you.  

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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17 days ago

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