Visitor
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1 Message
Promotion Period ends next month
my promotional period ends next month and I would like to renew that rate or I need to price shop and likely switch providers, any help with this?
Visitor
•
1 Message
my promotional period ends next month and I would like to renew that rate or I need to price shop and likely switch providers, any help with this?
XfinityJustinC
Official Employee
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1.7K Messages
2 months ago
Hello, @Bigwill63 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and I can help with a promotion review. I reach out to my providers when my pricing is set to increase, I know how important it is to keep the billing down as much as possible. Since I'll need to gather some information to locate your account that we don't want in our public conversation. Could you please send a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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