Regular Visitor
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10 Messages
Promotions for an Existing Customer
Hello,
My 2 year promotional period has ended and my bill is now too high. Are there are promotions that I qualify for as an existing customer. Is there someone who can assist me? Thank you.
XfinityJamesC
Official Employee
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2.5K Messages
8 months ago
Greetings, @jengen! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityRichard
Official Employee
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2.5K Messages
8 months ago
It was a pleasure , @jengen working with you in private and getting you taken care of. Please don't hesitate to reach back out if you have any further questions or concerns, we'll always be here for you.-Richard
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joannarr
Visitor
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1 Message
2 months ago
Hello, my 1 year promotion expired and my bill is now higher, are there any promotions for an existing customer? I've been only using your service for a year!
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