Visitor
•
1 Message
question about my bill
I have a question about my bill, can I please speak with a representative somehow? The automated chat bot and phone number won't let me. I was charged an extra $7 transferred from my old account but that bill was paid in full so I believe this was an error. Thanks!
EG
Expert
•
113.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasC
Official Employee
•
2.9K Messages
3 months ago
Hello, @ user_21rkaw Thanks for reaching out to us on the forums! We can assist with your billing concern by performing a review of both accounts I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
0
0