Visitor
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1 Message
Question Regarding Final Bill After Moving on July 1st
Dear Xfinity Customer Service,
I recently moved on July 1st and discontinued service at my old address on that same day. However, I noticed that I was charged $12.89(Balance Transferred From: (Personal Info) $12.89)
on the final bill for my previous account.
Since I only used the service for one day in July, I would like to confirm whether this charge is accurate. Could you please review the bill and clarify the breakdown of this charge?
If there has been a mistake, I would appreciate a correction or refund.
Please let me know if you need any additional information from me.
Thank you,
(Personal Info)
XfinityBenny
Official Employee
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1.1K Messages
3 months ago
@user_pnxk62 Thanks for adding a post to the community. We can verify the charge. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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32.7K Messages
3 months ago
@user_pnxk62
Please be advised that if you were in a contract you may incur an early termination fee.
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XfinityDilary
Official Employee
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2.7K Messages
3 months ago
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