1 Message
Rate Increase
I have been an Xfinity customer for 2 years. Suddenly, without notice, my rate has increased $30, nearly doubling the overall cost. This is for the same service that I've been using for the last two years. Why did it increase so dramatically?
XfinityLinda
Official Employee
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1.4K Messages
3 months ago
Thank you for reaching out here in our community about your billing concerns, @user_i72p05. You have reached the right team for assistance. It sounds like your promotional pricing ended. We encourage you to view your monthly bills, as the promotional pricing details are printed right below the monthly price. You can access all your bills via our Xfinity app. If you would like for us to assist in looking for a new promotion, we will gladly do that. Please send us a Direct Message with your full name and address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_kg30dz
1 Message
1 month ago
My monthly bill in 2022 was $41.3, in 2023 was increased to $ 51.3 (+24%), now in 2024 it was increased to $ 70.3 (+37%) without any explanation. There was no change in service, no upgrades. Shouldn't it follow the inflation rate?
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