Visitor

 • 

1 Message

09/12/2026 9:05 PM

Rates about to substantially increase

I’m currently paying $120 per month for Gigabit Extra, and my promotional discounts are about to expire. I see that Xfinity is currently offering Gig service in the 30030 area at a substantially lower new customer price, with a multi-year price guarantee.

I’ve been an Xfinity customer since 2021 and would prefer to remain with Xfinity, but I’m not willing to continue paying such a large premium over the price being offered to new customers. I’d like my account moved to the current new customer Gig offer, including the same equipment, data terms, and price guarantee.

Can you please review my account and apply that offer?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

10 days ago

 

user_vm4t1l New customer promotions are for new customers only at this time. We wouldn't be able to do that, but we can look into what current promotions are available to you at this time.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

forum icon

New to the Community?

Start Here