Reactivation fee

I been charged a reactivation fee 7 times back to back. When my service hasn't been deactivated or suspended. Why am I being charged for these?

Responses

U

user_y3zt78

2 Messages

10 days ago

Im on the phone with an agent and he is stating that due to me having a past due balance, im charged a reactivation fee. As I stated, why am I being charged a reactivation fee for a late payment when my service hasn't been suspended or deactivated.

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XfinityRoberto

Official Employee

•

1.6K Messages

Hi there @user_y3zt78, thank you so much for reaching out to us regarding your concern of your recent reactivation fees. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

0

EG

Expert

•

109.5K Messages

9 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Billing

user_y3zt78

Reactivation fee

user_y3zt78

XfinityRoberto

EG

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