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user_kd74fr
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Visitor

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1 Message

Thursday, September 3rd, 2026 2:00 AM

Ready to take legal action against this company

I have been charged $382.26 for the past year AFTER moving to a new home and new city. I cancelled my cable and ONLY transferred Internet. I  returned the equipment and I spoke to more people to resolve this issue than I can remember. I was told twice that I would be credited and the charges were stopped. I have been robbed by this company and I am now going to take serious legal action. Has anyone else ever been involved in this fraud by xfinity?

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2 hours ago

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XfinityAmandaB

Official Employee

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3.4K Messages

2 hours ago

user_kd74fr Thank you for stopping in for help with your billing concerns since your move. Anytime your bill is not what you expect is cause for concern, and appreciate you reaching out for help. You stated you transferred only the internet services to your new home. Are you still being billed for one of our other services? If I can get more details regarding what is wrong with the billing, we can provide better assistance. 

 

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