Received Offer in Mail 3 days ago ALREADY EXPIRED

I received this offer in my mail 3 days ago [I only recently made moving arrangements]

It is for $25 Gigabit Internet for 24 months with a 2 year contract.... so basically I was MAILED an expired offer.

I made an appointment THE DAY I received it [not knowing it expired as that was on the back super FINE print]

That appointment was today and I learned the offer was expired 3/23/2025 in tiny tiny print

YET they mailed it to me April 2025

Any suggestions?

[Should I try a competitor such as metronet? they offer more speed options, no teasing expired coupons sent to me, well yet]

Responses

XfinityGabriel

Official Employee

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2.2K Messages

2 days ago

Saoirseheart, Hi there! Thanks for taking the time to reach out. I know how important it is sign up for great offers to help save money. You've reached the right place for help from our team of experts who are happy to help. Are you able to send us a screenshot or a picture of that offer?

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Saoirseheart

Visitor

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2 Messages

@XfinityGabriel I have taken pics of the front and the back, I do not see a way to attach this photos to this forum response. Please let me know how to attach and I will send pics

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2 days ago

0

XfinityGabriel

Official Employee

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2.2K Messages

Saoirseheart, No worries. Here is a great link by one of our amazing community experts @EG who provided a nice picture on where to click for sending a photo here. Please free to send us a direct message with that picture, your name, and address by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_dtnbp2

Visitor

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2 Messages

My screen does not provide the option of attaching a photo, [I had other people look over my shoulder, not there]. The link you sent was helpful and I published the pictures on a blog you may access to see these photos. Let me know if you have any difficulty viewing them. The pictures, front and back are here:

https://deashaol.blogspot.com/

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11 hours ago

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user_dtnbp2

Visitor

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2 Messages

The reply above is from Saoirseheart [me] I feel as if the xfinity website is confusing, they ask me for a secondary email contact, then they use the secondary contact to post this reply. Geeze could it be MORE difficult?

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11 hours ago

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XfinityOrlandoM

Official Employee

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2K Messages

@user_dtnbp2

Thanks for the screenshot, our promotions change at anytime depending on when they expire but if you go to this link https://www.xfinity.com/broadband-labels and put in your address it'll show you all the new promotional offers available in your area from that awesome link you can create your account to have your equipment shipped off to you or depending on your location you will have the option to set up for a technician to come out and install your services

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 hours ago

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Saoirseheart

Received Offer in Mail 3 days ago ALREADY EXPIRED

XfinityGabriel

Saoirseheart

XfinityGabriel

user_dtnbp2

user_dtnbp2

XfinityOrlandoM

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