Visitor
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1 Message
Recurrent charge after cancellation
I have a recurrent charge of $5.33 even after cancellation of both internet and mobile line. How to I get my payment back, cancel future payments and delete my card info from your system? I cannot access the account as it is inactive already
XfinityBillie
Official Employee
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3.9K Messages
4 days ago
@user_9dropw Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you are still getting a recurring charge after disconnecting all services. Our team would love to look into this further for you. To get started please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
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Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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