Recurring $30 late fees charged despite active autopay — requesting billing review

I’m looking for help resolving a billing issue that has not been fixed through regular customer support channels.

My account has been set up for autopay, but I have been charged a recurring $30/month late fee even though payments should have been processed automatically. I would like an Xfinity representative to review my account and determine why these fees are being applied.

I have attempted to resolve this through chat/support, but the automated chat process has not resulted in a resolution. I’m requesting assistance from an official Xfinity employee who can review the billing history and help correct the issue.

Please let me know the appropriate next step for moving this to a private message so I can provide my account details securely.

Thank you.