Visitor
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1 Message
Reducing my bill
I have reached out via phone and twice on chat. The employees are reading from an script and not
authorized or that’s what they say to do anything. I have been told my bill would be reduced “new promotion” stayed on the line signed items through text to be told on my next call oh that didn’t go through. I have been told oh do this and with 10 to 15 days you will get a promotion via email and nothing has come. I am paying over $200 for 2 cameras and internet. The only thing they want to offer me is bringing my cell phone over which I am not doing. New customers get my same internet plan for $50.00 a month for years. But a long time customer gets offered nothing. An agent has literally told me to budget better. The last agent in chat literally stopped responding to me when he couldn’t force me into a phone plan. I’m done with the poor customer service.
XfinityAlfonso
Official Employee
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2.9K Messages
1 month ago
Hello user_kii5jm thank you so much for taking the time out of your day and reaching us here via our Xfinity Forums. We fully sympathize with your situation and would love to do all we can to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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cab3686
New Poster
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3 Messages
9 days ago
I can sympathize with you except we are paying $480 per month. Every time I call customer service they tell me they can't tell me how much I would save it I take off something because we have a "grandfathered account." Once time I called and the agent ended up cancelling our entire account and the whole house was screaming at me. That is a way to save money but doesn't help our problem. I'm beginning to think the only way to reduce the bill is to dump Xfinity and go with someone else.
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