user_cwdn99 Thanks for posting on our Community Forums. If there is a credited balance on the account, we can submit a request to have the refund processed. Since we will need your account information, please send our team a direct message with your full name and address.
Although Comcast acknowledges we’ve credit on their books and we’ve provided our preference for the Comcast method of reconciling, the credit does not get processed and remains on the account. (8) Comcast Customers Service representatives have communicates delivery dates that are not honored.
Hello user_08dvuc, it sounds like you've already spent some time on this credit/refund request, but I appreciate you sharing more here on our Forum. I have all the tools to help you and make sure we find a resolution. I do want to make sure we're on the same page. Do you have a credit balance on your account already? Or did you have a credit request that needs to be researched and added if valid?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_08dvuc, I totallly get having a preference, but we would only issue a refund for the following instances: there is a credit balance on a disconnected account, or a credit balance as a result of a significant overpayment. Would your credit balance fall into one of these scenarios?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasD
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user_08dvuc
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3 days ago
Although Comcast acknowledges we’ve credit on their books and we’ve provided our preference for the Comcast method of reconciling, the credit does not get processed and remains on the account. (8) Comcast Customers Service representatives have communicates delivery dates that are not honored.
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