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user_jbu0v2
1st Topic

Visitor

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2 Messages

Monday, March 30th, 2026 1:11 PM

refund for unused service

refund for unused service I have a couple of months worth of service that I paid for and I didn't have a modem to use my internet so I have these charges on my card that I never even used and I would like to refund 

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10 days ago

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XfinityBillie

Official Employee

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4K Messages

17 days ago

@user_jbu0v2 We appreciate your time in reaching out to us here on our Xfinity Forums. I'm happy to take a look at the account and see how we can assist you with your refund request. Please send us a DM to Xfinity Support to get started with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

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user_jbu0v2

Visitor

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2 Messages

I did not get any help at all I was told that there were no charge even though I have receipts and screenshots of charges to my bank account when recommend this service to anybody

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10 days ago

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XfinityDemetrise

Official Employee

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107 Messages

Hi there @user_jbu0v2 Thank you so much for reaching out on our Xfinity Community Forum.  Were you able to send over a direct message so that we can further assist?  I will repost the steps below.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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