Visitor

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1 Message

Tuesday, September 2nd, 2025

Refund issue

They have messed up on my account and I have spoken with 8 different people and they all tell me my refund is coming 

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Official Employee

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2.2K Messages

1 month ago

Hey @user_zfd5uk, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the Xfinity account and billing. Could you please provide some additional details pertaining to the refund? 

Did you recently discontinue services? Was there some recent account changes made? Did the account go through a transfer of service? Please provide as much detail so we can best assist. We hope to hear from you soon.

Contributor

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21 Messages

1 month ago

Have you had any luck actually resolving and getting your refund? I am in a similar situation but for overcharges taken from my account for a post-cancellation period I shouldn't have been billed for but have received the most ridiculous responses from customer service trying to pin down an answer on my refund. Last week, I was chatting with an agent via chat and he had a rep call me to give me"verbal consent" for my refund (insisting he couldn't initiate it without my verbal consent and because he was just a chat agent, he couldn't call me for it himself) and the person he connected me to on the phone started LAUGHING when I told her what he had told me. She called him a liar and told me he was full of "lies, lies and more lies" when I kept reading her his responses to me. Eventually, when I asked him how to file a formal complaint, he just disconnected my chat. Hopefully you've been able to find someone at this company with some integrity - there has to be at least one (right?).

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