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user_0e6kk9
1st Topic

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2 Messages

Friday, August 14th, 2026 6:30 PM

Refund Needed Immediately

I have had the worst experience with upgrading my device and the last straw has been being charged for the phone I returned. I have called, i have messaged, i have tried escalating and everyone gives me the run around 

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3 days ago

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XfinityQuemekia

Official Employee

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1.3K Messages

4 days ago

I hear your frustration, and I am truly sorry you are dealing with this stressful situation. This is absolutely not the experience we want you to have, especially when you have already spent so much time trying to fix it @user_0e6kk9. Were you provided with a ticket number for your escalation? Has the device you returned been received?

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user_0e6kk9

Visitor

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2 Messages

I have multiple tickets and the device was returned

(edited)

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3 days ago

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XfinityQuemekia

Official Employee

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1.3K Messages

@user_0e6kk9 Remember for your safety and security to never post any personal information when speaking in public, this includes ticket numbers. 
Xfinity Forum Guidelines

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message:

Ensure you are logged in

 

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

You can see how to send a direct message here, Direct Message Within The Forum.

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3 days ago

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